/* Admin assistance desk. Customer styling remains in support-chat.css. */
body.rp-desk{height:100dvh;display:flex;flex-direction:column;overflow:hidden}
body.rp-desk .rp-chat-admin-header{flex-shrink:0;width:100%;box-sizing:border-box}
body.rp-desk .rp-chat-admin-shell{flex:1;min-height:0;display:flex;flex-direction:column;width:100%;box-sizing:border-box}
body.rp-desk .rp-desk-stats,body.rp-desk .rp-desk-status{flex-shrink:0}
body.rp-desk .rp-chat-layout{height:auto;flex:1;min-height:0}
body.rp-desk .rp-chat-admin-header{padding:14px 28px 12px}
body.rp-desk .rp-chat-admin-header h1{font-size:24px;line-height:1.25;margin:3px 0 4px}
body.rp-desk .rp-chat-admin-header p{font-size:12px;margin:0}
body.rp-desk .rp-chat-conversation-head{padding:10px 20px 8px}
body.rp-desk .rp-chat-conversation-head h2{line-height:1.2;margin:0 0 4px}
body.rp-desk .rp-chat-compose textarea{margin:5px 0 0}
body.rp-desk .rp-chat-compose-foot{padding-top:4px}
body.rp-desk .rp-chat-history{min-height:0}
body.rp-desk .rp-chat-routing{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
body.rp-desk .rp-chat-mode-notice{flex:1;min-width:200px;margin:0}
body.rp-desk .rp-chat-admin-header .rp-chat-alert-status{display:block;font-size:12px;line-height:1.5;margin:10px 0 5px}
body.rp-desk{font:14px/1.45 'Segoe UI',Arial,sans-serif;background:#f6f7f9;color:#202326;margin:0}
.rp-desk .rp-chat-admin-header{max-width:1600px;padding:20px 28px 16px;align-items:center}
.rp-desk .av-workspace-brand{display:none}.rp-desk .rp-chat-eyebrow{font-size:9px;letter-spacing:1.6px;color:#737b85}.rp-desk .rp-chat-admin-header h1{font-size:26px;letter-spacing:-.8px;margin:3px 0 5px}.rp-desk .rp-chat-admin-header p{font-size:12px;color:#6b737e}
.rp-desk-header-actions{display:flex;align-items:center;gap:22px}.rp-desk-header-actions>a{font-size:12px!important;color:#555e69!important;white-space:nowrap}.rp-desk summary{cursor:pointer;list-style:none;font-weight:700;font-size:12px}.rp-desk summary::-webkit-details-marker{display:none}
#rp-desk-alerts{position:relative;background:#fff;border:1px solid #dfe3e8;border-radius:10px;padding:12px}#rp-desk-alerts>.rp-chat-alert-controls{position:absolute;right:0;top:48px;z-index:200;width:370px;max-width:calc(100vw - 32px);background:#fff;border:1px solid #dfe3e8;border-radius:12px;box-shadow:0 14px 36px #17191c20;padding:16px}
.rp-chat-alert-buttons{display:flex;flex-wrap:wrap;gap:6px}.rp-chat-alert-controls .rp-chat-button{font:600 12px/1.3 'Segoe UI',sans-serif;padding:9px 11px;border:1px solid #dfe3e8;color:#333b45;background:#fff;border-radius:8px;min-height:36px;cursor:pointer}.rp-chat-alert-controls button[aria-pressed=true]{background:#fff3c0;border-color:#e0bd36}.rp-chat-alert-controls button:disabled{opacity:.55;cursor:not-allowed}.rp-chat-alert-status{font:12px/1.5 'Segoe UI',sans-serif;color:#555e69;margin:10px 0 5px}.rp-chat-alert-controls>small{display:block;font:11px/1.5 'Segoe UI',sans-serif;color:#737b85}
.rp-desk .rp-chat-admin-shell{max-width:1600px;padding:0 28px 20px}.rp-desk-stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr)) 210px;gap:1px;border:1px solid #e0e4e9;border-radius:14px;overflow:hidden;background:#e0e4e9}.rp-desk-stats>div{background:#fff;padding:14px 18px;display:flex;flex-direction:column;gap:1px}.rp-desk-stats span{font-size:11px;font-weight:650;color:#65707d}.rp-desk-stats strong{font-size:26px;line-height:1.25;letter-spacing:-.7px}.rp-desk-stats small{font-size:10px;color:#77808a}.rp-desk-stats.has-waiting .rp-desk-stat-primary{background:#fff5d0}.rp-desk-stat-primary strong{color:#785b00}#rp-desk-next{border:0;background:#ffd129;color:#202326;font:750 14px 'Segoe UI',sans-serif;cursor:pointer;padding:18px;text-align:left;display:flex;align-items:center;justify-content:space-between;gap:10px}#rp-desk-next span{font-size:26px;color:inherit}#rp-desk-next:disabled{background:#eff1f4;color:#7d848d;cursor:default}
.rp-desk-status{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:10px 0}.rp-desk-status .rp-chat-notice{padding:0;margin:0;min-height:18px;font-size:12px;color:#576371}.rp-desk-status .is-error{color:#b32f26}.rp-desk-status>span{font-size:10px;color:#78818d;white-space:nowrap}
.rp-desk .rp-chat-layout{grid-template-columns:365px minmax(0,1fr);height:calc(100dvh - 250px);min-height:440px;border-radius:14px;border-color:#e0e4e9;box-shadow:0 6px 22px #20232604}.rp-desk .rp-chat-inbox-pane{background:#fff;border-right-color:#e0e4e9}.rp-desk .rp-chat-inbox-top{padding:18px 18px 10px;border-color:#e6e9ed}.rp-desk .rp-chat-inbox-top h2{font-size:17px;margin:0 0 12px}.rp-desk .rp-chat-inbox-top input{font-size:12px;border-color:#dfe3e8;border-radius:8px;padding:10px 12px;min-height:38px}.rp-desk .rp-chat-inbox-top .rp-chat-button{padding:8px 12px;min-height:38px;font-size:12px}.rp-desk .rp-chat-filters{margin-top:12px;gap:6px}.rp-desk .rp-chat-filters button{font-size:11px;padding:7px 9px;border-radius:8px;border-color:#e1e5eb;color:#606b77;display:flex;gap:7px;align-items:center}.rp-desk .rp-chat-filters button[aria-pressed=true]{background:#202326;color:white;border-color:#202326}.rp-chat-filters button>span{font-size:10px;opacity:.75}.rp-desk-sort-hint{font-size:10px;color:#868d96;margin:10px 0 0}
.rp-desk .rp-chat-inbox-item{padding:15px 17px;border-bottom-color:#edf0f3;color:#252c34}.rp-desk .rp-chat-inbox-item:hover{background:#f9fafc}.rp-desk .rp-chat-inbox-item.is-selected{background:#fff8dd;box-shadow:inset 4px 0 #f0be16}.rp-desk .rp-chat-inbox-head{align-items:center;gap:10px}.rp-desk-avatar{width:34px;height:34px;flex:0 0 34px;border:1px solid #e5e8ed;border-radius:11px;display:grid;place-items:center;font-size:11px;font-weight:750;color:#5c6674;background:#f3f5f7}.rp-desk-customer{min-width:0;flex:1;display:flex;flex-direction:column}.rp-desk .rp-chat-inbox-head strong{font-size:13px;line-height:1.25}.rp-desk .rp-chat-inbox-head small{font-size:10px;font-weight:400;color:#7d8691}.rp-desk .rp-desk-wait{font-size:10px;white-space:nowrap;padding:4px 6px;border-radius:6px;color:#806000;background:#fff1bf;font-weight:700}.rp-desk .rp-desk-wait:empty{display:none}.rp-desk .rp-desk-wait.is-overdue{color:#a12e20;background:#ffebe7}.rp-desk .rp-chat-inbox-item p{font-size:12px;margin:9px 0;color:#65707c}.rp-desk-row-foot{display:flex;justify-content:space-between;gap:8px;align-items:center}.rp-desk .rp-desk-row-foot small{font-size:10px;color:#707985}.rp-desk .needs-reply .rp-desk-row-foot small{color:#816114}.rp-desk-row-action{font-size:11px;font-weight:700;white-space:nowrap}.rp-desk-list-empty{padding:26px;color:#65717c;font-size:13px}.rp-desk-list-empty p{font-size:12px}
.rp-desk .rp-chat-button{border-radius:8px;border:1px solid #dfe3e8;background:#fff;color:#3e4854;box-shadow:none}.rp-desk .rp-chat-button:hover{background:#fff7d7;border-color:#d9bf5d}.rp-desk .rp-chat-primary{background:#ffd129;border-color:#ffd129;color:#202326;font-weight:750}.rp-desk .rp-chat-primary:hover{background:#f2c018}.rp-desk .rp-chat-empty-icon{background:#fff5cf;color:#282d33;border-radius:18px;padding:16px 25px;font-size:36px}.rp-desk .rp-chat-detail>.rp-chat-empty h2{font-size:25px;letter-spacing:-.7px;margin:8px 0}.rp-desk .rp-chat-detail>.rp-chat-empty p{font-size:13px;color:#717b88;max-width:380px;margin:8px 0}.rp-desk .rp-chat-empty .rp-chat-eyebrow{font-size:9px;margin:22px 0 2px}.rp-desk-empty-steps{display:flex;gap:12px;flex-wrap:wrap;justify-content:center;font-size:10px;color:#737d88;margin-top:18px}
.rp-desk .rp-chat-conversation-head{padding:17px 22px 12px;border:0;align-items:center}.rp-desk .rp-chat-conversation-head h2{font-size:20px;color:#252c35;margin:0 0 5px}.rp-desk .rp-chat-pill{font-size:10px;background:#f1f3f6;color:#606b77}.rp-desk .rp-chat-conversation-head .rp-chat-button{font-size:11px;padding:8px 10px;min-height:35px}.rp-desk .rp-chat-routing{padding:0 22px 10px;border-bottom:1px solid #e5e8ec}.rp-desk .rp-chat-mode-notice{font-size:11px;color:#67717e}.rp-desk .rp-chat-routing .rp-chat-button{font-size:10px;min-height:30px;padding:5px 9px}.rp-desk .rp-chat-conversation>.rp-chat-notice:not(.is-error){padding:3px 22px;margin:0;font-size:10px;min-height:0;color:#8b939c}.rp-desk .rp-chat-history{background:#f8f9fb;padding:18px 22px;min-height:60px}.rp-desk .rp-chat-message{background:#fff;border:1px solid #e0e5eb;color:#303a46;border-radius:12px;box-shadow:none;padding:12px 14px}.rp-desk .rp-chat-message p{font-size:13px;line-height:1.5}.rp-desk .rp-chat-message.is-own{background:#fff5ce;border-color:#e8d487;color:#343b45}.rp-desk .rp-chat-message.is-own .rp-chat-sender,.rp-desk .rp-chat-message.is-own .rp-chat-message-meta{color:#7d6934}.rp-desk .rp-chat-message.is-system{background:transparent;border:0;padding:4px 12px;color:#7e8792}.rp-desk .rp-chat-message.is-system .rp-chat-sender{display:none}.rp-desk .rp-chat-message.is-system p{font-size:10px}.rp-desk .rp-chat-message.is-assistant{background:#eff2f6}.rp-desk .rp-chat-context{color:#667483}.rp-desk .rp-chat-compose{border-top:1px solid #e4e8ed;padding:10px 20px 5px}.rp-desk .rp-chat-compose textarea{font-size:13px;min-height:64px;height:64px;max-height:100px;border-color:#d8dfe7;border-radius:9px;resize:vertical}.rp-desk .rp-chat-compose-foot{padding-top:6px}.rp-desk .rp-chat-compose-foot button{font-size:12px;padding:9px 18px;min-height:38px}.rp-desk .rp-chat-label{font-size:11px;color:#5b6674}.rp-desk .rp-chat-hint{font-size:10px;color:#7f8792;padding:4px 20px 9px;margin:0}.rp-desk-shortcuts{display:flex;align-items:center;gap:5px;flex-wrap:wrap;margin-bottom:7px}.rp-desk-shortcuts span{font-size:10px;color:#89919b}.rp-desk-shortcuts button{font-size:10px;color:#646e7b;background:#f5f7f9;border:1px solid #e6e9ed;border-radius:5px;padding:4px 7px;cursor:pointer}.rp-desk .rp-chat-inbox-bottom{border-top:1px solid #e6e9ed;padding:10px 14px}.rp-desk .rp-chat-inbox-bottom button{font-size:11px;min-height:34px;padding:7px 10px}
.rp-chat-attention{background:#fff;color:#202326;border:1px solid #dfe3e8;border-radius:12px;box-shadow:0 6px 25px #20232618;font:12px 'Segoe UI',sans-serif;padding:14px 16px;z-index:1600}.rp-chat-attention a{color:#303740}.rp-chat-attention.has-attention{background:#ffd129;border-color:#e4b71d;border-left:6px solid #202326}.rp-chat-attention.has-attention a{font-size:14px}.rp-chat-banner-settings{position:relative}.rp-chat-banner-settings>summary{cursor:pointer;font-size:11px;font-weight:700}.rp-chat-banner-settings[open]>.rp-chat-alert-controls{position:absolute;bottom:30px;right:0;width:340px;max-width:calc(100vw - 35px);background:#fff;border:1px solid #dfe3e8;padding:15px;border-radius:12px;box-shadow:0 6px 25px #20232618}.rp-chat-attention [hidden]{display:none!important}body.av-drawer-open .rp-chat-attention{visibility:hidden}
@media(max-width:1050px){.rp-desk-stats{grid-template-columns:repeat(4,minmax(0,1fr))}.rp-desk-stats>button{grid-column:1/-1;padding:10px 18px!important}.rp-desk-stats>button span{font-size:17px!important}.rp-desk .rp-chat-layout{grid-template-columns:310px minmax(0,1fr);height:calc(100dvh - 288px)}.rp-desk .rp-chat-admin-header h1{font-size:23px}.rp-desk-header-actions{gap:12px}}
@media(max-width:700px){.rp-desk .rp-chat-admin-header{padding:16px;align-items:flex-start;gap:10px}.rp-desk .rp-chat-admin-header h1{font-size:21px}.rp-desk .rp-chat-admin-header p{display:none}.rp-desk-header-actions{flex-direction:column;align-items:flex-end;gap:10px}.rp-desk-header-actions>a{font-size:10px!important}#rp-desk-alerts{padding:8px}#rp-desk-alerts summary{font-size:10px}.rp-desk .rp-chat-admin-shell{padding:0 12px 12px}.rp-desk-stats{grid-template-columns:repeat(2,minmax(0,1fr))}.rp-desk-stats>div{padding:10px 12px}.rp-desk-stats strong{font-size:22px}.rp-desk-stats small{display:none}.rp-desk-status>span{display:none}.rp-desk-status .rp-chat-notice{font-size:11px}.rp-desk .rp-chat-layout{display:block;height:calc(100dvh - 300px);min-height:380px}.rp-desk .rp-chat-inbox-pane{height:100%;border:0}.rp-desk .rp-chat-detail-pane{display:none;height:100%}.rp-desk .rp-chat-layout.has-selection .rp-chat-detail-pane{display:flex}.rp-desk .rp-chat-layout.has-selection .rp-chat-inbox-pane{display:none}.rp-desk .rp-chat-back-list{display:block;min-height:42px;color:#424c58}.rp-desk:has(.has-selection) .rp-chat-admin-header,.rp-desk:has(.has-selection) .rp-desk-stats,.rp-desk:has(.has-selection) .rp-desk-status{display:none}.rp-desk:has(.has-selection) .rp-chat-admin-shell{padding:8px}.rp-desk .rp-chat-layout.has-selection{height:calc(100dvh - 16px);min-height:0}.rp-desk .rp-chat-conversation-head{padding:12px 14px 8px}.rp-desk .rp-chat-conversation-head h2{font-size:18px}.rp-desk .rp-chat-routing{padding:0 14px 7px}.rp-desk .rp-chat-history{padding:12px;min-height:35px}.rp-desk .rp-chat-compose{padding:8px 12px 4px}.rp-desk .rp-chat-hint{padding:4px 12px 7px;font-size:9px}.rp-desk-shortcuts span{display:none}.rp-chat-attention{right:12px;bottom:12px;max-width:calc(100vw - 24px);padding:10px 12px}.rp-chat-attention.has-attention a{font-size:12px}}
@media(max-height:550px){.rp-desk .rp-chat-conversation-head{padding:8px 12px 4px}.rp-desk .rp-chat-routing{padding:0 12px 5px}.rp-desk .rp-chat-compose textarea{height:44px;min-height:44px}.rp-desk .rp-chat-hint,.rp-desk-shortcuts{display:none}.rp-desk .rp-chat-layout.has-selection{min-height:0}}
@media(max-width:700px){body.rp-desk .rp-chat-admin-header{padding:12px 16px;gap:8px;flex-wrap:wrap}body.rp-desk .rp-chat-admin-header h1{font-size:21px}body.rp-desk .rp-desk-header-actions{width:100%;flex-direction:row;align-items:center;justify-content:space-between}body.rp-desk #rp-desk-alerts>.rp-chat-alert-controls{position:fixed;top:128px;left:16px;right:16px;width:auto;max-width:none;max-height:calc(100dvh - 150px);overflow:auto}body.rp-desk .rp-chat-conversation-head{padding:10px 14px 8px}}
@media(min-width:701px) and (max-height:800px){body.rp-desk .rp-chat-admin-header{padding:10px 28px}body.rp-desk .rp-chat-admin-header>div>p{display:none}body.rp-desk .rp-chat-admin-header h1{font-size:22px;margin-bottom:0}.rp-desk-stats>div{padding:10px 18px}.rp-desk-stats strong{font-size:24px}.rp-desk-status{margin:7px 0}body.rp-desk .rp-chat-compose textarea{height:56px;min-height:56px}.rp-desk-shortcuts{margin-bottom:4px}}